FAQ

As the manager, can I "Reject and Reassign" a task that was not completed properly?
Yes. If the document submitted to the manager is not completely properly (wrong supplemental document uploaded or wrong data filled) then the manager can &q...
Tue, 24 Sep, 2019 at 8:58 PM
I added a new user, but I don't see any tasks assigned to that user.
Check for the following possibilities:  Has the user signed into their account? The system will assign tasks to a user only when the user has successf...
Tue, 24 Sep, 2019 at 9:29 PM
Yikes! I forgot my password
1. Note down your userid 2. Go to www.FOCUS451.com 3. Click on "Sign in" located on the top right hand corner 4. Click on "Reset your pass...
Tue, 24 Sep, 2019 at 10:43 PM
I am a Business Manager, but why can't I change staff/employee information?
By default, business manager is not given the privilege to add new staff/employees or modify staff/employee information. The company admin, however, can giv...
Wed, 25 Sep, 2019 at 11:24 PM
Why is nothing loading on my browser?
All browsers use local machine memory (also called "cache") to store previously fetched data so it doesn't have to fetch the same data again a...
Tue, 23 Jul, 2024 at 9:53 AM